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Privacy Policy

Policy Overview

As a wellbeing company your health and happiness is important to us. We take your privacy and your personal information as a serious matter and our goal is not to create any extra stress or anxiety.

What the policy tells you

  • How we use cookies
  • What information we could collect about you
  • How that information could be used
  • The circumstances under which your information might be shared with others
  • Occasions when we might use your information to contact you
  • Choices you may make about personal information you’re happy to share with us
  • What information you can ask to be deleted
  • About your general rights

How does ZavFit use cookies?

Context

Like everyone else, ZavFit uses Cookies. Cookies are text files that are transferred to your device when you visit an online service, e.g. a website, app.

It’s up to you if you accept our cookies. If you do accept them they will be used to do a number of standard things:

  • Remembering information about you, so you don’t have to repetitively provide it to us
  • To allow you to remain signed-in
  • Personalising our service for you
  • Providing service continuity, e.g. allowing you to pick up on an incomplete activity such as filling out a questionnaire
  • Gaining an understanding of how people are using our service, so we can improve our services to you
  • To see if our emails have been read and if they were of use

Control

Some cookies are always on (unless you switch them off within the browser you are using). We use these cookie types to make sure our services work correctly. We might also use other cookies to make your experience more enjoyable. You can switch these off at any time.

Please note that other companies may place cookies onto your device that enable them to track some activity with us. This is not under our control, but you should be able to switch these off/remove them from your device.

Policy coverage

Included

Services offered directly by ZavFit Ltd, whether it’s via our website or App.

Not included

We might sometimes link to other companies’ services, such as a link to a Twitter account. Those companies should have their own privacy policies, so information shared with them will follow their rules.

Updates

We will update our privacy policy from time-to-time. Where we make important changes, such as how we use your personal information, we will let you know. This might be via an email or notification directly through the app. If you don’t wish to accept any of our changes you can opt out at any time.


Personal Information

How is your personal information protected?

Security lies at the heart of the design of our systems. Although we will always remain vigilant on your behalf, you might become aware of something that causes you a concern regarding your personal information being at risk.

If you do have any concerns, please get in touch with us as soon as possible.

What type of personal information does ZavFit collect about me?

Information provided to us about you

If you accepted our cookies, we use Google Analytics to capture basic data of how visitors use our website:

  • Number of times website is visited
  • Pages viewed
  • Session time
  • Day part data ‘Time of day site was visited’
  • Geographic data ‘country’
  • Channel data ‘FB, IG, Organic search’

Device/technical information

Devices included things like your:

  • Mobile
  • Computer
  • Tablet
  • Voice-enabled device

We automatically collect technical information from these devices, and this might include:

  • The operating system the device uses
  • The browser the device uses

Our Money Fitness Quiz

If you participate in our online Money Fitness quiz we collect and store the answer to each individual question. The data is stored on the secure servers at our website hosts one.com. Click here for a link to one.coms data privacy policy. This data is not linked to any personal data and no personal information is stored.

A token is stored in your browser cookies so you can re-visit your Money Fitness score. It is anonymous and not linked to any personal data. You can delete this at any time by clearing your cookies.

Information you share about ZavFit elsewhere

You might share information about your experiences of using ZavFit elsewhere, such as Twitter, Facebook, Instagram. In this example, we might store your Twitter handle and any Tweets associated with it.

How you interact with us

We will capture information about how you use our service, such as your most used functions, the number and duration of service usage, any links you click on the external sites/articles.

How can ZavFit use personal information?

We will only use your personal information when necessary and with your permission.

From time-to-time we might ask for your permission to initiate activity, such as when you subscribe to an email. Other examples might include:

  • To notify you of updates to our service policies and terms of use
  • To confirm your service activity, e.g. if you haven’t used the service for longer than is usual
  • To ask you to participate in a survey about a specific area that we think might be of interest to you
  • For marketing purposes
  • To send notifications to your device, in line with your device settings

In other circumstances, when you would reasonably expect us to use your personal information, we wouldn’t ask for your permission explicitly but only when the law allows us to do so. Examples of these situations include:

  • To deliver our services and information relating to it
  • To deal with information and service requests, including complaints
  • To personalize your experience when using our services
  • To allow us to innovate and provide new useful functionality
  • To recommend other resources (e.g. media articles) that might interest you

How long will we retain your personal information?

We will maintain your personal information so long as you hold an account to use our services.

Can I delete my information?

Our services

The simple answer is yes. When you request your account to be deleted, we will do so immediately. However, we may keep a record of the way in which you have used our services, but we will not link it to any personal information about you.

Non-ZavFit providers

There may be other social media providers, for example, where information (e.g. a social media comment) exists that is not under our control. In these circumstances we will not be able to delete this data on your behalf.


Does ZavFit share my information with others?

When you make something public

Your information will be shared for example, when you post a comment in a public forum, such as Facebook. Where you tag us in a social media post or share information publicly about us, in certain circumstances, we may also share this information with others.

When you subscribe using your email address

ZavFit will use the email to provide updates and marketing. You can change your mind at any time by unsubscribing or emailing us at [email protected]. We will treat your email address with respect. It is stored on our Mailchimp database.

When we collaborate with a research partner

From time-to-time we may collaborate with other organisations to process your information (e.g. responses to a questionnaire) on our behalf. For example with our Money Fitness quiz.

You always have the option to opt out of any research. If you take part, we will make sure that your personal information is well looked after. We will ensure that any company we work with adheres to the Market Research Society code of conduct.

Statutory requirements

There might be occasions when we are required by law to share your information, such as the where a court requires us to do so, or where we need to protect you or others from harm.


Your rights?

You are in control of your personal information. You have the right to:

  • Request a copy of your information
  • Ask us to correct information that we might hold incorrectly
  • Ask us to delete all/certain information and also that we only use it for specific reasons
  • Change your mind, e.g. to ask us to cease sending you marketing information that previously you had asked for

We will act accordingly with your requests, unless we are directed otherwise by the law.


Regulation

We are regulated by the Information Commissioner’s Office (ICO). The ICO may be contact directly for advice and support.

For any other questions or comments about this policy speak to our Data Protection Officer at [email protected]